FAQ
Straight answers before you make it yours.
How can I order?
You can order directly from the ÉLIA product page using Add to Bag or Buy Now. Cash on Delivery is available, and you can also pay in advance via InstaPay or Vodafone Cash.
Do you ship across Egypt?
Yes. We ship free across all governorates in Egypt, with an estimated delivery time of 1–3 days. Tracking updates are sent via WhatsApp by the shipping company.
How do I care for ÉLIA?
ÉLIA is waterproof. To help preserve the color and finish, avoid perfume, alcohol and chemicals, and store the piece separately when not worn.
What does the warranty cover?
The warranty is valid for one year. The necklace must not be exposed to perfume or any type of alcohol. It does not cover perfume-related damage, breakage caused by use, scratches or misuse. If damage is caused by the customer and a replacement is available, the customer pays 50% of the original purchase price, in addition to the shipping fee.
Can I return or exchange my order?
Yes. Returns are available within 7 days for a genuine issue when the piece is unused and undamaged. Exchanges are available within 5 business days under the conditions listed on Shipping & Returns.
Can I wear ÉLIA in water?
Yes, ÉLIA is waterproof. However, avoid perfume, alcohol and chemicals because they can affect the color under the warranty terms.
How should I clean and store the piece?
Avoid perfume, alcohol and chemicals, and store the piece separately when not worn to help preserve its appearance.
Where can I find the material and size details?
Verified available specifications are shown in the Details & Materials section on the ÉLIA product page, including 21K gold plating, Cubic Zirconia and a 10.25 g weight.
How is my order packaged and can it be a gift?
Orders arrive in a black IIIAM branded box with refined presentation details. Free gift packaging is also available with a small earring box in different styles, and you can add a gift message.