Privacy policy
PRIVACY POLICY
Last Updated: September 10, 2026
IIIAM operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).
IIIAM uses Shopify to operate its online store and provide the Services.
This Privacy Policy explains how IIIAM collects, uses, stores, and discloses personal information when you visit our website, place an order, use our Services, contact us, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy applies to those matters.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with our Services, we may collect or process the following information:
Contact Information
This may include:
- Name
- Phone number
- Email address, if provided
- Shipping address
- Governorate
- Other information required to deliver your order
Order and Transaction Information
This may include:
- Products ordered
- Order number
- Order date
- Order value
- Payment method
- Shipping information
- Return or exchange information
- Warranty-related information
Communications
If you contact us, we may collect the information you provide in your communication, including messages, questions, complaints, or customer-service requests.
Device and Website Information
When you visit our website, certain technical information may be collected automatically through Shopify and other technologies used by the website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website interactions
- Pages viewed
- General usage information
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information from:
- You directly, when you place an order, contact us, or provide information through the website.
- Automatically through the website, including through cookies and similar technologies.
- Shopify and service providers that help us operate the website and provide our services.
- Shipping and delivery providers when necessary to fulfill and deliver your order.
- Communication platforms, when you choose to communicate with us through services such as WhatsApp.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information for the following purposes:
Processing Orders
We use your information to:
- Process and manage your orders.
- Prepare your products for delivery.
- Arrange shipping.
- Contact you regarding your order.
- Handle returns and exchanges.
- Process warranty requests.
Customer Service
We use your information to respond to questions, complaints, delivery issues, and other customer-service requests.
Payment Processing
We use relevant order and transaction information to facilitate the payment method selected by you, including Cash on Delivery, InstaPay, or Vodafone Cash where applicable.
Shipping and Delivery
We may provide necessary customer information to shipping and delivery providers so your order can be delivered to you.
Fraud and Security
We may use information to help detect, investigate, and prevent fraudulent, unauthorized, illegal, or harmful activity and to protect our website, customers, and services.
Website Improvement
We may use information about how customers interact with our website to improve its functionality, performance, products, and shopping experience.
Marketing and Advertising
Where permitted and applicable, we may use personal information to send promotional communications or provide advertising and marketing services.
You may opt out of promotional communications where an opt-out option is provided.
Legal Requirements
We may use or disclose information when necessary to comply with applicable laws, regulations, legal processes, governmental requests, or to protect our legal rights.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our business and provide our Services.
This may include sharing information with:
Shopify
Shopify provides the technology and infrastructure used to operate our online store and may process personal information as part of providing those services.
Shipping and Delivery Providers
We may provide your name, phone number, address, governorate, and other necessary order information to shipping providers so that your order can be delivered.
Payment and Financial Service Providers
Relevant transaction information may be processed by payment providers or financial services used for payment methods selected by the customer.
Customer Communication Services
When you choose to communicate with IIIAM through WhatsApp or another communication service, information contained in those communications may be processed by the relevant service provider according to its own privacy policy and terms.
Marketing and Technology Providers
Where applicable, we may use third-party technology and marketing providers to help operate our website, understand website performance, improve our services, or provide advertising.
Legal and Regulatory Authorities
We may disclose information where required by law or where reasonably necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of our customers and services.
RELATIONSHIP WITH SHOPIFY
Our online store is hosted on Shopify.
Shopify may collect and process information relating to your access to and use of our Services in order to provide and improve its platform and services.
Information submitted through our store may therefore be transmitted to or processed by Shopify and its service providers, including providers located in countries other than Egypt.
For more information about how Shopify handles personal information, please review Shopify's applicable privacy policies.
COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to:
- Operate essential website functions.
- Remember preferences.
- Understand website usage.
- Improve website performance.
- Support analytics.
- Support marketing and advertising where applicable.
Cookies may be provided by Shopify or third-party services used by the website.
You may be able to control certain cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, social-media platforms, or other services operated by third parties.
If you follow a link to a third-party website, you should review that website's privacy policy and terms.
IIIAM does not control and is not responsible for the privacy, security, content, or practices of third-party websites.
CHILDREN'S DATA
Our Services are not intended for children.
We do not knowingly seek to collect personal information from children.
If you believe that a child has provided personal information to us, please contact us using the information below so that we can review the situation and take appropriate action where required.
SECURITY OF YOUR INFORMATION
We take reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
Customers should avoid sending highly sensitive or confidential information through unsecured communication channels.
RETENTION OF PERSONAL INFORMATION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Process and fulfill orders.
- Provide customer service.
- Handle returns, exchanges, and warranty claims.
- Maintain business and transaction records.
- Comply with legal or regulatory obligations.
- Resolve disputes.
- Protect our legal rights.
The specific retention period may vary depending on the type of information and the reason it was collected.
YOUR RIGHTS AND CHOICES
Depending on where you live and applicable law, you may have rights regarding your personal information, which may include:
- Requesting access to personal information we hold about you.
- Requesting correction of inaccurate information.
- Requesting deletion of information where legally applicable.
- Asking questions about how your information is processed.
- Opting out of certain promotional communications.
These rights may be subject to legal limitations and exceptions.
To make a request, please contact IIIAM using the contact information below.
We may need to verify your identity before processing certain requests.
COMMUNICATION PREFERENCES
If you receive promotional communications from IIIAM, you may opt out where an unsubscribe or opt-out option is provided.
Please note that even if you opt out of promotional communications, we may still contact you with necessary non-promotional communications relating to your orders, deliveries, returns, exchanges, warranty claims, or customer-service requests.
If you communicate with us through WhatsApp, the processing of that communication may also be subject to WhatsApp/Meta's applicable terms and privacy practices.
COMPLAINTS
If you have a concern or complaint about how IIIAM handles your personal information, please contact us using the information below.
We will review your concern and respond as appropriate.
Where applicable, you may also have the right to contact a relevant data-protection or regulatory authority.
INTERNATIONAL DATA TRANSFERS
Because IIIAM relies on Shopify and other service providers, personal information may be processed or stored outside Egypt.
Where required by applicable law, appropriate safeguards may apply to such transfers.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, legal requirements, or other operational needs.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically for the latest version.
CONTACT
If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related complaint, please contact us.
IIIAM
Phone: 01038361617
Business Address:
Al-Andalos 1 - Tagamo3 5 - Cairo, Egypt